REFUND POLICY
30 Day No Quibble Returns
Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 30 days of receipt. Goods will be refunded on the condition that they have not been used,and are undamaged in the original packaging.
This excludes special order or made on request items.
Return Methods
Generally the buyer pays return postage. We can arrange for a collection or if you wish to use your own courier we recommend these courier services.
Royal Mail
DPD
Returns are to be sent to the address below:
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Matrix Adhesives
Unit 15
Forest Green Farm
Forest Green Road
Holyport
Maidenhead
S16 2NN​​
Returns Terms & Conditions
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Goods will be refunded on the condition that they have not been used and are undamaged in the original packaging with fixings.
You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will credit your credit/debit card account within 30 days of receipt of the returned product.
You may cancel your order at any time prior to the order being dispatched.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund you the amount paid for the goods in question.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
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If you have any questions regarding returns please email us on sales@matrix-adheives.com